We want you to be completely happy with your Annie’s Woolens purchase. Our policies reflect the custom and hand-crafted nature of our business.
- PRE-AUTHORIZATION BY PHONE (715-479-7185) IS REQUIRED for ALL returns.
- Personalized and Traditional Christmas Stocking returns will be accepted within 14 days of the actual Invoice Order date. Exception: returns after December 25th of the current year will not be accepted.
- Returned items MUST be returned with original tags and a copy of your invoice indicating your intention to RETURN.
- Your account will be refunded promptly once we have authorized and received your return. A $12.00 charge will be assessed to the customer for each Personalized Stocking returned. This charge will be deducted from the total to be credited.
- NO RETURNS on knitting patterns and knitting kits.
- PRE-AUTHORIZATION BY PHONE (715-479-7185) IS REQUIRED for ALL exchanges.
- All exchanges of Personalized or Traditional Christmas Stockings must be made within 14 days of the actual Invoice Order date. A $12.00 charge will be assessed to the customer for each Personalized Stocking exchanged.
- We will credit you for the cost of the original item once we receive your exchange. You will then be charged for the new stocking plus shipping and handling.
- Please include a copy of your invoice indicating your new stocking choice.
Note: Sometimes we make mistakes. Annie’s Woolens will bear all of the costs connected with correcting an error we have made on your order. Correcting our error will become our highest priority in satisfying you, the customer.